I think he was excellent from start to finish. Was available at all steps throughout process.

Zachary was friendly and professional and made the whole process very easy and stress-free.

Zachary was great. Very informative and courteous! Great experience.

Very professional and helpful with my loan application & experience.

Very courteous and helpful

Incredibly professional manner of conducting business with me and incredibly knowlegable.

Very efficient and made sure we we in the loop every step of way

Very nice to deal with.

Use them. The process is not stressful and they are very good.

Very helpful and kept us informed every step of the process.

Very responsive and knowledgeable.

Very helpful and reliable

I just refinanced with NewRez ,they’re fantastic to deal with . Call this Guy Zackary Reid . Tell him I recommend you to him. The entire staff was great to work with. I am happy I did . The internet pushes you to use Rocket Mortgage! They dont treat you like NewRez does .

The whole process was very easy from start to finish Zach was very helpful from our first conversation to the last

Every one was well informed and a pleasure to work with

I had never utilized a home equity loan before, but when I made my initial consulrstion consultation with Zachary Reed, he explained the process in grest deal. With hiz invaluable help, this became a reality for me! And I can now say I will be debt-Free by the 1st if the year. A few anxioud anxious moments, but all worked out very well, much better than expected. However i I didn't get my partial bi-weekly mortgage canceled soon enough as who I spoke to said it would be canceled, but it was not, I would asdume that will sent to me in the form of a check or? everyone whom I dealt with was very professional and I felt i I was in good hands! Now will work on getting my credit back in order , smooth sailing ahead! Thank you all! And Happy Happy Thanksgiving

Renee went above and beyond to get all the needed paperwork to get the loan approved.

The whole process was smooth compared to alternatives i was considering. I appreciated Zach being on top of all my questions I had very responsive. The only constructive feedback I would provide is that the fact new res generated checks for paying off my debt with American Express has caused me personal issues in that I had already paid American Express with my funds and then the checks arrived so now I have a huge amount of credit with American Express that I needed that cash. What I should have done is insisted that the financing be 100 percent cash towards myself and I would have taken care of those consolidated debts from those funds. I will work this out with American Express nothing for NewRez is to here.

Every interaction was professionally pleasant. The clear, complete, and mutual understanding of everyone invloved made the process to closing very smooth.

Did great

The process was easy to understand and quick.

Everyone was nice, prompt, thorough, and very helpful. It was an overall smooth process.

Zach and Brennan made the process for our home equity loan so easy from start to finish! Because of them, we have now been able to purchase the land next to our current home, which has now opened up many possibilities for our family. Thank you both for making this process easy and always keeping me informed!

Zach did a good job keeping me informed, but there were times when there was a lack of communication of what they needed and what I delivered. I had to call Vanessa to see how this was moving along at times. On one of my last calls to Vanessa, I called to get a idea on things were moving along and was told I needed to send something else to keep it moving. If I did not call then , It would of taken longer to complete the process. After that, I insisted that Vanessa keep me informed at all times, for which she did. I will tell you this, I did not know that It would be classified a second mortgage. I was looking for a loan to pay off my credit cards. All is good and there will be no problem with this loan from me. THANK YOU for everything. GO BILLS !!!!!

Great communication, had me questions answered and was very friendly. Zachary was a front runner.

The team did great, even when I was away due to medical reasons. Once they got us back on track, there were random times where we felt we did not know what was going on.

You guys made it fast and easy very good performance i appreciated the help couldn?t ask for anything better! So thank you guys

Was very easy to get it done, was kept informed about what was happening.

Maverick was very slow to respond it took multiple follow ups to get the information needed.

Everyone was very polite and professional.

Zach is a gentleman and so patient with handling all of my questions. He made me confident in my decision. I would send anyone to Zach! He is the absolute BEST in his business!

The time it took from applying for loan to closing was longer than expected. We were already customers and thought that we would not have to wait so long to be approved and receive the money.